Shipping

New Zealand Pearl delivers worldwide so people can enjoy our beautiful pearl jewellery.

Shipping Methods

After your item(s) has been packaged, it will be shipped and delivered by New Zealand Post for international shipping and Courier Post NZ for national shipping in New Zealand.

Return/Exchange Policy 

We guarantee that our pearls are as described and meet a high-quality standard, and reflect true value for money.   New Zealand Pearl offers a 30 Day Money Back Guarantee/Exchange on all website orders (excluding special commissions or customised design)  For more information about our return policy, please visit our Guarantees Page.

Shipping Information

Free shipping is available within New Zealand using Courier Post NZ.  Usually, packages will be delivered overnight but may vary due to the delivery destination.  All packages are dispatched from our Newmarket Showroom.

International shipping is available via FedEx.

Please look at the table below for the delivery cost. The delivery cost may vary depending on the destination.  The table below gives an indication of delivery times.

Destination Rates (NZD) Time of Arrival
Within New Zealand Free Overnight
Australia $25.00 3 – 5 working days
Asia $65.00 5 – 8 working days
United States $65.00 5 – 8 working days
Europe $85.00 5 – 8 working days

Privacy Policy

New Zealand Pearl takes the privacy of our customers very seriously.  No customer’s personal information shall ever be exchanged with another individual or entity without the customer’s consent. This is our policy.

For more information about our privacy policy, please visit the Privacy Policy Page.

Tracking and Holds

Once your order is ready for shipping, you will receive a tracking number and the website link for the New Zealand Post.

Please contact us for more shipping information.