Providing customer satisfaction and keeping our clients happy are things we are proud of, and we welcome any opportunity to meet new friends. Our customer service also extends to after-sales care of Pearl Jewellery. Not every customer has the knowledge when it comes to selecting a Pearl, so we make it our mission to help you see the beauty of the Pearls as we see it.
Word of mouth is an important medium for a New Zealand business, and we value our customers and their feedback. Many of our business is from personal referrals.
Here are what a few of our clients have said;
“Recently I purchased pearls from NZ Pearl. I was most impressed with the quick delivery and delighted with the whole presentation. The packaging and accompanying paperwork etc. was all high quality and professional and included a beautiful lavender colored suede box for the pearls. All dealings I have had with this company have been conducted in a very competent and courteous manner. I will be purchasing more pearls in the near future through this company and will be more than happy to be dealing with them again”
Wei Zeng, Upper Hutt
“Thank you very much for all the email communication. The pearls are lovely and beautiful. The metal and diamond detail is very fine. I like the package and the certificate too. And thank you very much for the pearl earring gift. They are beautiful.
“I received the pearl pendant yesterday and I am really happy with it. It is such a beautiful setting and the pearl looks amazing. I have wanted a black pearl pendant for quite some time now and after saving up I was so happy to be able to order one through your company. The ordering process was easy to follow and it didn’t take long for it to get to me. I couldn’t be happier and it has been well worth waiting for as I wanted the larger size pearl. Thank you all again for helping me to achieve one of my goals.”
“After searching the internet looking for a retailer of Pearl Jewellery I settled on NZ Pearl as they looked professional and their website was well laid out and easy to navigate. I selected the product and completed the online purchase simply and easily. I also added a note to my order asking for the purchase to be expedited to meet my delivery expectations. I received an instant notification that my order was received and then the following day (purchase made in the evening) I received a personal email stating my note had been received and they assured me my order would be sent on time. It was, and it was received a day earlier than expected. I received an email to inform me that it was being shipped and then another email to check I had received it. All in all purchasing from NZ Pearl was a fantastic experience, I commend them on their excellent customer service and to top it off the product was exactly as described and the gift was very well received. Thank you New Zealand Pearl!”
Yuki Di, Auckland
I was planning to buy a gift for my mother’s 52nd Birthday, and I knew pearl jewellery would be a perfect choice. I went to some shops in Auckland city, they don’t have many options, and those prices were way much higher than I expected and my budget. I started searching online, then I found New Zealand pearl. They have clear categories that helped me understand what I was looking for. I browsed through Tahitian Pearl earrings and found that there are many options. Be honest I don’t know much about the pearl, I emailed them before I decide to buy. After knowing my purpose of purchasing pearl jewellery, they explained lots of knowledge about the pearl and helped me understand what size is good for my mum. I found the lovely pair for my mother then. Shipping was fast and FREE!!! And they did email me to make sure my order was received. My mum loves them very much! They also send me the certificate of the pearls! I would definitely recommend New Zealand Pearl to my friends as they are professional and care about customers”
If you have any questions regarding our products or services, please Contact Us