We value our customers, we care about our customers’ every need with pearl.
Satisfying customer isn’t only about selling finest pearls to them, also knowing that they need to be taken care of during the whole process.
Recently I purchased pearls from NZ Pearl Co. I was most impressed with the quick delivery and delighted with the whole presentation. The packaging and accompanying paperwork etc. was all high quality and professional and included a beautiful lavender coloured suede box for the pearls. All dealings I have had with this company have been conducted by the Manager, Jackie, in a very competent and courteous manner. I will be purchasing more pearls in the near future through this company and will be more than happy to be dealing with them again.
It also was a pleasure for us to help our customer to find the best pearls.
“Thank you very much for all the email communication. The pearls are lovely and beautiful. The metal and diamond detail are very fine. I like the package and the certificate too. And thank you very much for the pearl earring gift. They are beautiful. “——Wei Zeng, Upper Hutt
We were having one of the 18k white gold settings out of stock, then we ordered the new stock immediately and explained to Wei. This customer is so kind and patient. We were more than thankful that Wei was happy with our products.
“I received the pearl pendant yesterday and I am really happy with it. It is such a beautiful setting and the pearl looks amazing. I have wanted a black pearl pendant for quite some time now and after saving up I was so happy to be able to order one through your company. The ordering process was easy to follow and it didn’t take long for it to get to me. I couldn’t be happier and it has been well worth waiting for as I wanted the larger size pearl. Thank you all again for helping me to achieve one of my goals.” ——Gail Houlbrook
We were thrilled that we helped Gail achieve one of her goals!
“After searching the internet looking for a retailer of Pearl jewellery I settle don NZ Pearl as they looked professional and their website was well laid out and easy to navigate.
I selected the product and completed the online purchase simply and easily. I also added a note to my order asking for the purchase to be expedited to meet my delivery expectations. I received an instant notification that my order was received and then the following day (purchase made in evening) I received a personal email stating my note had been received and they assured me my order would be sent on time.
It was, and it was received a day earlier than expected. I received an email to inform me that it was being shipped and then another email to check I had received it.
All in all purchasing from NZ Pearl was a fantastic experience, I commend them on their excellence customer service and to top it off the product was exactly as described and the gift was very well received.
Thank you NZ Pearl!”
When we saw Gerard’s note, we understood right away that he must need this pearl pendant soon for some special occasion. We sent out the pendant next day without any delay.
I was planning to buy a gift for my mother’s 52nd Birthday, and I knew pearl jewellery would be a perfect choice, I went to some shops in Auckland city, they don’t have many options, and those prices were way much higher than I expected and my budget. I started searching online, then I found New Zealand pearl. They have clear categories that helped me understand what I was looking for. I browsed through Tahitian Pearl earrings and found that there are many options. Be honest I don’t know much about pearl, I emailed them before I decide to buy. After knowing my purpose of purchasing pearl jewellery, they explained lots of knowledge about pearl, and helped me understand what size is good for my mum. I found the lovely pair for my mother then. Shipping was fast, and FREE!!! And they did email me to make sure my order was received. My mum loves them very much! They also send me the certificate of the pearls! I would definetely recommend New Zealand Pearl to my friends as they are professional and care about customer this much!” ——Yuki Di, Auckland
Not every customer has enough knowledge about pearl, for a better understanding of the most amazing nature’s treasure, we would like to help all customers to understand pearl. It’s our mission to help people see pearls as we do.
If you have any questions regarding our products or services, please Contact Us without hesitation.